Frequently Asked Questions

SiO (pronounced See-Oh) is a revolutionary collection of medical-grade solutions that visibly transform your skin. Our reusable silicone patches reduce the look of fine lines, wrinkles, creases and sagging skin, while also helping to prevent future wrinkles from forming. Designed to adhere comfortably to wrinkle-prone zones, the patches firm, plump and help minimize signs of aging while you sleep. Our Cryo skincare collection enhances the smoothing and firming benefits of SiO patches. Formulated with cooling and firming ingredients, the Cryo collection visibly lifts, sculpts and revitalizes your face and body. Our signature Cryodrop face massage tool helps boost results and gives you a cooling spa facial experience at home.

Our founder Gigi Howard created SiO Beauty because she couldn't find a product that reduced the wrinkles and crepey skin she developed on her décolleté in her late 20s. Once she discovered the solution, she wanted to share it with others to give everyone the confidence to look and feel their best, at any age. Read more here.

We stand behind our products by backing them with our Satisfaction Guarantee.  At SiO Beauty, we believe in transforming skin safely and naturally, and your satisfaction with our products is our goal.  If you are not satisfied with a SiO Beauty product you purchased from our website or one of our authorized sellers in the United States, reach out to us so we can make it right.  Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites.  The Guarantee is also limited to original, end-user purchasers in the United States and claims must be submitted within 45 days of purchase.

To submit a Guarantee request, please email us at care@siobeauty.com and have the following information available: (1) product purchased, (2) reason for dissatisfaction, (3) date and place of purchase, (4) order number (if purchased directly from SiO Beauty) or proof of purchase (if purchased elsewhere), and (5) photos of your product.  In certain circumstances, we may ask you to mail the unused portion of your product to SiO Beauty; if such request is made, we’ll provide you with a prepaid shipping label.  You must submit your Guarantee request within 45 days of the date of purchase. 

We reserve the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in our discretion in cases of suspected fraud or where we conclude that the purchaser has abused the Satisfaction Guarantee.  We may amend or terminate the Guarantee at any time without notice.   

If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at care@siobeauty.com.

Effective: November 15, 2024

Yes. All of our products are dermatologist-approved and allergy-tested. SiO patches are made of medical-grade silicone, which has been used by doctors and surgeons for its healing properties for over 30 years. The adhesive we use has been cleared by the FDA for use as a component of medical devices. However, if you are allergic to silicone or tend to experience irritation from adhesives such as Band-Aids®, please refrain from using our patches or consult a medical professional.

No topical product can deliver a permanent wrinkle solution, but SiO will help give you the smoother, younger-looking skin you want. When using SiO patches, you’ll notice visible improvement after just one use. Over time, you will notice increased levels of hydration, which gives skin a plump and healthy look. When used frequently, the patches will also help reduce the appearance of deeper wrinkles or expression lines.

When medical-grade silicone is placed on skin, it creates a healing microclimate that deeply hydrates and visibly smooths wrinkles. Known as occlusion, this closed environment seals in moisture, intensely hydrating and plumping up the appearance of lines. At the same time, SiO patches provide gentle compression that helps to flatten out existing wrinkles and prevent new ones from forming.

Yes, SiO does not test on animals.

The SiO silicone patches expire after 2 years after opening.

SiO patches are safe for use while pregnant or breastfeeding. Many expectant or nursing mothers who cannot use injectables, retinols or harsh acids turn to SiO patches, and many of never go back due to the transformative results and cost savings compared to in-office procedures. Please note: If you have a history of skin irritation, have not used the patches before, and are unsure of how your skin will react, we recommend checking with your doctor prior to use.

Check out our how to videos for detailed instructions.

Our patches should always be applied to clean, dry skin in the area specified on the pack. If we don't offer the exact shape you need, you can cut the patch to fit the area you'd like to smooth. Also, please feel free to share some ideas you have for new patch shapes or let us know your thoughts. We love hearing from our customers!

Yes! SiO patches are reusable up to 10X. To get maximum wear from every patch, always apply the patches to clean, dry skin that’s free of any serums, moisturizers or oils. After you’re finished wearing your patches, gently remove them, rinse with warm water, and place them back on the plastic storage shield (adhesive side down).

Our silicone patches are designed to fit and flex like a second skin, with maximum comfort during wear. In our clinical trials, 98% of women said that our patches were comfortable to sleep in.

Our silicone patches adhere comfortably no matter what position you sleep in. If you toss and turn in your sleep and the patch loses adhesion, simply lift the patch, let the area dry and re-apply.

If you sweat in your sleep and notice the patch isn't adhering, gently lift the patch and allow the area to air dry before reapplying. If you find the adhesion is affected, rinse the patch under running water and allow it to air dry completely before reapplying.

Check out our how to videos for detailed instructions.

The best way to maximize the adhesion of your patch is to always apply to clean, dry skin. Each morning after use, remove your patch and place it adhesive side down on the storage shield, and keep the storage shield away from dust. To clean the patch, rinse it with water and allow to completely dry before reapplying to skin or placing it back on the storage shield.

Our silicone patches create an intense microclimate of hydration on the skin. This has proven smoothing and skin-plumping effects, but since you are trapping moisture into your skin, any natural oils or products can cause irritation. By cleansing, you also keep the adhesive free of any dead skin cells that may interfere with stickiness.

Prior to patch application, we recommend cleansing with an oil-free cleanser and ensuring skin is completely free of any moisturizer or serum. It may also be beneficial to exfoliate the skin, as dead skin cells can build up over time and can prevent optimal adhesion. We do NOT recommend using any product (particularly those with acids or oils) under the patches, since they may irritate the skin and will interfere with patch adhesion.

Yes! SiO is for people of all ages and skin types who are noticing fine lines, wrinkles, crepiness or sagging skin and want to smooth, plump and hydrate.

Upon removal of the SiO Patches in the morning, some people may notice a rosy glow to the skin. This is due to increased hydration and blood flow and will usually dissipate within a few minutes. Due to the adhesive nature of our patches, they can affect those with allergies to adhesives or silicones. People with these allergies or sensitivities may experience slight redness or irritation, and should discontinue use until speaking with a doctor. If you are not sure if you have a sensitivity to adhesives or silicones, test the patch on a small area of the skin before use.

Do NOT use the patches on open wounds, infected areas or rashes.

Our patches are 100% medical-grade silicone, which is made up of Dimethicone, Silica, Hydrogen Dimethicone, Stearic Acid. All SiO patches are free from: Gluten, Dairy, Alcohol, BPA, Benzalkonium chloride, BHA, BHT, Coal Tar, Dyes, EDTA, Ethanolamines, Formaldehydes, Isothiazolinones, Oxybenzone, Parabens, Phthalates, SLS, SLES, Synthetic Flavors or Fragrances, Triclosan, and Triclocarban.

We manufacture our silicone patches in a clean room environment, and the packaging is sealed to keep the product free of dust and debris. We also provide a plastic shield inside the packaging to store the patches and keep them clean.

Always be careful when removing any patches around the delicate eye area. To remove a patch from this area, gently lift the top of the patch near the brow bone, while holding the skin taut with your other hand. Then, tap along the skin with a fingertip, pushing the adhesive away until fully removed.

If you notice a "pock mark" surface underneath the patch, don’t worry. This is normal for some skin types and it's completely temporary. This reaction is called perifollicular edema and it is simply a result of skin being under occlusion (covered) for a prolonged period of time. This temporary reaction typically JUST occurs with the brow patch, because this area has dense oil glands, so the accumulation of moisture and hydration from the patch technology results in this effect. This will not take away from the wrinkle-smoothing benefits of the patch, and as you continue to wear the patches any dehydration, sagging, expression lines and lines resulting from sleep patterns will improve.

The Cryodrop should be stored in a dry area, either in or out of the refrigerator. It comes with a small storage bag that will prevent it from getting dirty or potentially scratched when it's being stored or during travel.

You do not need to charge the Cryodrop. The tool features a magnetic “heart” that has a lifetime charge.

The Cryodrop can be placed in the fridge before use to amplify the naturally cooling properties of the medical-grade steel. You can also store the tool in the fridge, but please test on your arm before using it on your face. The tool should NOT be placed in the freezer.

We use the highest quality stainless steel, the same used for surgical supplies. It is smooth, free of cracks and crevices, non-porous, non-absorbent, non-contaminating, non-reactive, corrosion resistant, durable and easily cleanable. In addition, it is non-toxic and does not contain heavy metals (e.g., lead, cadmium, hexivalent chromium or mercury) or other toxic materials.

Simply rinse under warm water after each use. You can also wipe it with rubbing alcohol if you'd like, but this is not necessary because the medical-grade steel prevents build-up of bacteria.

Though the entire surface of the tool has magnetic power, the textured area of the Cryodrop consists of "micropores" that help boost the diamagnetic action of the tool. These micropores allow deeper penetration of beneficial skincare ingredients in creams and serums when they come in contact with skin. The tapered area of the tool should be used to tap in product around the eyes or around the lips.

No. The tool has a magnet inside that has a lifetime charge. For best results, use with SiO Energy Serum. We recommend becoming a subscriber so you don’t have to worry about running out!

Because of the magnetic technology, the Cryodrop is designed to be used in conjunction with our Cryo Energy Serum. However, the cooling sensation and gentle face massage can give you a spa experience while wearing SiO patches.

The Cryodrop is not clinically tested to reduce dark circles, but cold therapy is known to improve the appearance of dark circles by constricting blood vessels and reducing the appearance of swelling. Try placing the Cryodrop in the fridge and holding it on your under eye area for cooling, soothing and de-puffing benefits.

The Cryodrop does more than just provides a cold touch and massage, it also enhances penetration of beneficial skincare ingredients. The Cryo Energy Serum works in tandem with the Cryodrop to visibly lift, sculpt, refresh the skin and provide visible anti-aging benefits.

The magnetic "heart" in the Cryodrop propels the positive ions in the Cryo Energy Serum into the negative ions of the skin, helping to improving absorption of the ingredients, and giving you maximum hydration and skin-improving benefits.

The Cryodrop weighs 200g. It is light and small enough to easily fit in your skincare bag with other products in your routine. Just make sure to take your serum too. (It’s a TSA approved size!)

Yes! There are no contraindications to using this product while pregnant or breastfeeding.

Like our other products, we have a 30-day money-back guarantee. However, if you return the Cryodrop and it has been OPENED, we will issue a 20% restocking fee.

Apply Cryo Energy Serum, then move the Cryodrop across your face in gentle, even strokes for about 1 minute. To reduce the appearance of puffiness, lightly apply pressure to your under eye area for 15 seconds, then direct the device toward the ears and temples. The entire massage ritual should take under 3 minutes.

The Cryodrop was designed to be used in the morning. If you wear our silicone patches overnight, the Cryodrop should be used after you remove the patches, cleanse your face and apply SiO Energy Serum. The cold sensation can help reduce the look of puffiness, while the gentle massage helps to relax facial muscles. The tool can also be used at any time throughout the day to soothe, energize, refresh and cool.

Yes, we recommend cleansing and toning the skin prior to using the Cryodrop and Cryo Energy Serum.

It’s not necessary to stretch the skin. The magnetic power of the Cryodrop works in synergy with the Cryo Energy Serum to help boost absorption of active ingredients and relax the look of wrinkles.

The Cryodrop was designed for use on the face, neck and chest. However, it can be used on any area of the body where you’d like to tighten, tone and hydrate. Pair with Cryo Energy Serum or another product of your choice.

The Cryodrop can be used on dry skin without product, but it will not have the smooth, frictionless glide that is needed for massage. When the drop is cold (especially after being placed in the fridge or under cold water) you can gently press it on onto puffy areas such as under eyes, or on your forehead to release the feeling of tension.

Yes, the Cryodrop can be used as a facial massage tool as well as a cold therapy tool. However, when using the Cryo Energy Serum you are getting the added benefit of diamagnetic action. The magnet in the tool helps to propel the hydrolyzed collagen peptides in Cryo Energy Serum deeper into skin, improving absorption and boosting the smoothing benefits.

Yes. The Cryodrop's magnetic technology is very mild and has been tested for safety on different skin types.

The Cryodrop is made of medical-grade steel should not cause any reaction, but you can test it on your inner arm. If no reaction occurs after 2 days, proceed with use. If you’re still unsure, contact your doctor.

It should not. However, even though the power of the magnet is mild, please take any precaution for magnetic-sensitive items.

The Cryodrop will not treat rosacea, but the Cryodrop and serum ingredients can help calm the appearance of redness. When the drop is placed in the fridge before use, the cooling sensation can help minimize the look of redness and inflammation.

Besides our website, we sell on Amazon and numerous retailers across the United States. These can be found on our store locator here. Currently, the only international distribution we have is with Niche-Beauty, a Germany-based online retailer, but we continue to explore new opportunities domestically and overseas!

We love developing new relationships with salons, spas, boutiques, and beauty retailers. The best way to learn about wholesale opportunities is to contact wholesale@siobeauty.com.

We ship worldwide, other than to Russia, Ukraine, Afghanistan, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Iraq, Myanmar (Burma), Palestinian Territories, Tajikistan, Yemen, Åland Islands, Belarus, Kosovo, Svalbard & Jan Mayen, Ascension Island, Central African Republic, Congo - Kinshasa, Eritrea, Libya, Mali, Niger, Somalia, South Sudan, Sudan, Tristan da Cunha, Western Sahara, St. Pierre & Miquelon, U.S. Outlying Islands, Caribbean Netherlands, Norfolk Island, Pitcairn Islands, Tokelau, French Southern Territories, South Georgia & South Sandwich Islands.

Delivery times and shipping costs vary by country. Shipping charges will be calculated at check-out. In addition, we collect the duties & taxes at check-out so that there are no surprises when your delivery arrives.

Your order leaves our warehouse within 24-48 hours of placing the order. Delivery times vary based on the selected shipping method at checkout. Free basic shipping offered on all US orders over $60 as well as all subscription orders. Most customers receive their basic or standard shipping orders within 5-7 days after it ships.

If you haven’t received your shipment within 10 days of ordering please contact care@siobeauty.com so that our beauty advisors can help.

Your satisfaction is our goal. If you are not satisfied with your products within 30 days of receipt, we are happy to initiate a free refund for your purchase. Just call 1-877-984-3161 and speak with one of our customer advisors to begin the process. We're sorry, but shipping fees are not refundable.

You can edit, delay, or reactivate your subscription directly through your account page! Simply sign in and manage your subscription on the right hand side. You can cancel your subscription after 2 orders have shipped.

Visit our site here and then click “forgot password.” You can also email care@siobeauty.com and we will be happy to assist.

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